Refund and Returns Policy

At Glamora, we are dedicated to providing you with high-quality cosmetic products. However, if you receive a product that is damaged, defective, or not what you ordered, you may request a return, as we do not offer exchanges at this time.

Return Eligibility

• Products must be unused, unsealed, and in their original packaging with all tags and labels intact.
• Returns must be initiated within 15 days from the date of delivery.
• For specific items, such as limited edition or promotional items, a return must be requested within 3 days of delivery.

Return Process

• To initiate a return, please contact our customer care at +91 86507 51707 or email us at care@glamoracosmetics.co.in within the specified time frame.
• Provide your order number and the reason for the return. If applicable, include photos of the product showing any defects or issues.
• A return shipping label will be provided, and we will arrange for the product to be picked up within 4–7 working days.

Refund Policy

• Refunds will be processed within 7–10 working days after we receive the returned product in our warehouse.
• Please note that shipping charges are non-refundable, and a fee of Rs.100 will be deducted from the refund amount.

Special Note

Products from the Accessories section or makeup brushes cannot be returned unless there is a manufacturing defect or incorrect item shipped.

Right to Refuse Refund

If a returned product is not in a resalable condition or does not meet the return criteria, we reserve the right to refuse the refund. We will contact you to discuss available options, which may include returning the product at your expense or donating it as per our internal policy.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if any item is defective, damaged, or incorrect. We are committed to resolving any issues and ensuring your satisfaction.

If you have any questions regarding returns or shipping, our friendly customer support team is here to help!